Shipping policy
General Shipping Information
We ship our products within Germany and internationally to selected countries. Shipping is carried out via DHL, and the processing time is usually 24 hours.
Shipping Costs & Delivery Options
Free Shipping:
Free shipping for orders over €80 within Europe.
Within Germany: Delivery time approx. 2–3 business days
Express shipping within Germany: Delivery time approx. 1–2 business days
Austria/Switzerland: Delivery time approx. 5–7 business days
Shipping within the EU: Delivery time approx. 3–5 business days
Shipping within Europe (non-EU): Delivery time approx. 5–7 business days
Delivery Times
Delivery times vary depending on the shipping option and destination:
Standard shipping: approx. 2–3 business days
Express shipping: approx. 1–2 business days
Please note that deliveries do not take place on Sundays or public holidays. Delays caused by external factors (e.g. customs clearance) are outside our control.
Shipping Restrictions
We currently do not ship to the following countries/regions: Outside of Europe.
Shipment Tracking
After your order has been shipped, you will receive a tracking number via email, allowing you to track the status of your shipment at any time.
Damaged or Lost Orders
If your package arrives damaged or gets lost during transit, please contact us at support@vodazzi.com so we can assist you.
However, we are not liable for packages that are damaged or lost by the shipping carrier.
Once the package has been handed over to DHL, responsibility for loss or damage lies with the shipping service provider.
Damaged goods: You may send us photos of the damaged items and the packaging so we can help you file a claim with the carrier.
Lost packages: If your order has not arrived within 7 days, please contact us. We will check the shipment status with the carrier, but any compensation depends on the shipping service provider and their policies.
Returns & Complaints
Returns are possible within 14 days. Please contact us in advance at support@vodazzi.com to register your return.
Return shipping costs are covered by you as the customer.
Items must be returned unused and in their original packaging.
For further details, please refer to our Cancellation Policy.